**The AI bringing Zen to First Horizon's call centers**

> A large language model detects signs of agent burnout and sends stressed-out employees calming videos created by Ariana Huffington&\#x27;s company Thrive Global. Customer service The AI bringing zen to First Horizon&\#x27;s call centers By Penny Crosman CloseText About Penny twitter pennycrosman mailto penny.crosman@arizent.com linkedin pennycrosman Published March 04, 2024, 2:20 p.m. EST | Updated March 05, 2024, 2:00...

**来源信息**
- **来源**：Hacker News：AI 热帖
- **分类**：论文
- **发布时间**：2026-09-13 00:49（北京时间）
- **原文**：[打开原文](https://www.americanbanker.com/news/the-ai-bringing-zen-to-first-horizons-call-centers)